Reservation

General Terms

 

Atik Rooms

 

PRICES

All prices are in € (euros) and include VAT and tourism tax.

 

TOURIST TAX

The payment of tourist tax is included in the price. This currently amounts to 3,13 € per adult per day. Children up to the age of 7 do not have to pay this tax and children aged between 7 and 18 have a 50% discount.

 

RESERVATION AND PAYMENT

For the confirmation, we require credit details for the guarantee. We need your credit card number, the dates of its validity and the CVC code.
You pay for your stay upon arrival. We accept payment by credit card or by cash. If you have any further demands or wishes please tell us before you confirm your reservation.

 

CANCELLATION POLICY

The cancellation of your reservation is free up to 7 days before your planned arrival. If you cancel your reservation 7 days or less before your planned arrival, we will debit your account for the full cost of the reservation. In the event of you leaving early, we retain the full payment for the stay.

We offer a surcharge for free cancellation up to 24 hours before arrival and costs 10 € per room per night.

We reserve the right to cancel your reservation and in special circumstances to cancel or change it. If we cancel your reservation we are bound to find you equivalent or better accommodation at an equal or higher price and organise your transport there.
Družina d.o.o. takes no responsibility for any inconvenience caused by the guest not receiving notice of the change due to incorrect contact details.

 

GROUP RESERVATION PAYMENT AND CANCELLATION

A reservation of 5 rooms or more is considered a group reservation, which is confirmed by paying a 30% deposit. 70% of the reservation amount is paid up to 14 days before arrival and is non-refundable. Group reservations can be cancelled free of charge up to 20 days before arrival.

 

CHECK-IN

It is possible to check in from 15:00 to 19:00. We do not have a 24-hour reception so please ask you to tell us your exact time of arrival up to 12 hours before registering. If you arrive without giving us prior notice you may have to wait up to one hour to register. Thank you for your understanding.

It is possible to arrive earlier if you give prior notice and if the room is vacant.

Upon arrival, guests are registered with the police. We will need the ID or passport details of all guests who will be staying in the room.

Only guests who have registered at the reception are allowed to stay in the room. We don’t bear responsibility for persons who do not register. Persons that are not registered but stay in the room without our knowledge are materially and legally responsible for their registration.

The owner retains the right to forbid entry or dismiss a whole group if the number of persons surpasses the number stipulated in the reservation.

 

CHECK-OUT

Please vacate the room by 10:00 am. Late check-out depends on the availability of the room and upon surcharge 10 € per hour.

 

HOUSEKEEPING SERVICE

The room is cleaned throughout after every check-out. During your stay, we will change used towels and empty the bins every second day of your stay, except if you are leaving the next day.
If you stay for six nights or more, we will clean your whole room on the fourth day and change bed linen and towels.
Additional daily housekeeping service is possible to arrange upon arrival and payment of a supplement.

 

LAUNDRY

If you wish, we can arrange for your clothes to be washed. Prepare what you would like washing and tell us by when you would like it to be washed and ironed and we will do our very best. This service is offered by a private laundry and we are not responsible for any mistakes or complications.

 

COMPLAINTS

Any demands for compensation or complaints must be filed at the reception during the time of your stay. We can accept any later demands for compensation.

 

PERSONAL BELONGINGS

We cannot be held responsible for the theft of personal belongings, valuables and documents from the rooms or from vehicles. You can store personal belongings or valuables in the reception safe. We are not responsible for any forgotten belongings.

 

DAMAGE

The guest is responsible for any damage caused by him or by those he is responsible for or that visit him.
The guest must use all appliances in the room in compliance with directions for safe use. If any installation, item of furniture, appliance or other objects in the room disappears or is damaged please inform us on the following number +386 51403803. If the guest causes damage either wilfully or by accident, he is bound to provide compensation.

 

RIGHT OF ENTRY

We retain the right for the owner and maintenance staff to enter the room for urgent maintenance work or for carrying out a check.

 

PERSONAL DATA

We protect all information about our guests in compliance with the law governing the protection of personal data (Uradni list RS no. 94/07 and (177/20). It is considered that by accepting the offer, the guest also agrees to this information being used for the purposes of statistical analysis and publicising our offer. If the guest does not want this, he may express this upon registration. This does not apply to passing on personal data to the police.

 

COPYRIGHT

All information, logos and photographs featured on this website belong to Družina d.o.o. and are legally copyrighted and protected as forms of intellectual property.

 

LIMITS OF RESPONSIBILITY

Družina d.o.o. will strive to provide accurate and prompt details on its website. However, we warn the user that details and texts are of an informative nature so we cannot guarantee or take any responsibility regarding their accuracy and the integrity of the website. Use of the content on our website is one’s own responsibility.
Družina d.o.o. is not responsible for possible temporary non-functioning of the website, for possible inaccuracy of the information and also for any possible detriment due to the use of inaccurate or incomplete information. Also exempt from responsibility is any other legal or physical entity that cooperated in creating this website.
For these reasons we cannot answer for any detriment or discomfort stemming from the website, from access to it and/or its use and/or the inability to use the information on this website and/or for any mistakes or deficiencies in its content, regardless of whether they were informed of the possibility of such detriment.
The website www.atikrooms.com also features links to other websites. However, Družina d.o.o. cannot answer for the accuracy of information gathered from these websites. Neither can it answer for the accuracy of information acquired from websites to which it provides links or references and takes no responsibility for the protection of data on these websites.
Družina d.o.o. retains the right to change, add or remove content from its website at any time and in any way, partially or completely, regardless of the reason and without prior warning.